Returns, Refunds & Cancellation Policy

We offer a 7-day return policy for eligible unframed paintings delivered within India, applicable only in cases of genuine quality-related concerns.

If you receive an artwork with a genuine quality issue, please contact us immediately so that our team can assist you.

Due to customs regulations and the logistical challenges associated with returning artworks across international borders, we do not accept returns for artworks delivered outside India.

However, we offer international customers a pre-dispatch approval option to help them make an informed purchase:

• After placing your order, you may request additional images of the artwork by emailing [email protected].
• Before dispatch, we will share high-resolution images of the actual artwork with you.
• The artwork will be shipped only after receiving your confirmation.

This pre-dispatch approval facility applies to handmade paintings ordered in their standard/default sizes.

For eligible returns, you may raise a request through your CraftTatva.com account or email us at [email protected] with your order details.

Once the return is approved:

• Our team will provide the necessary packing instructions and coordinate the pickup.
• No return fee is charged for eligible returns.
• Refunds are generally processed within 7–10 working days after the artwork has been picked up and the return has been successfully confirmed.
• Payments made by credit/debit card or net banking will be refunded to the original payment method.
• For payments made through NEFT/RTGS, we may request your bank account details and IFSC code to process the refund.

Customized and custom-sized artworks are not eligible for return or refund, whether framed or unframed, and regardless of whether they are delivered within India or internationally.

For handmade artworks, minor variations in colour, texture, brushwork, or finish are natural characteristics of the artistic process and should not be considered defects. Every artwork undergoes quality checks before dispatch.

Lost Shipments

In the rare event that an artwork is lost during transit, CraftTatva.com will provide a full refund, irrespective of the delivery location or whether the artwork was framed or unframed.

Damaged Shipments

If an artwork arrives damaged, please notify us as soon as possible with photographs and/or videos of the package and artwork.

Our team will assess the extent of the damage and determine the appropriate resolution, which may include a partial or full refund, depending on the circumstances and condition of the artwork.

Cancellation requests can be raised within 2 hours of placing an order.

Once this period has passed, cancellation may not be possible, particularly if the artwork has already entered processing, preparation, framing, or dispatch.

In exceptional cases, if work on the artwork has not yet commenced, we may be able to accommodate a cancellation request beyond the 2-hour window. Please contact our team as soon as possible in such cases.