Privacy Policy

When you place an order or interact with our services, we may collect and retain information necessary to process your order, provide customer support, maintain our website, and prevent fraud.

Depending on how you use our website, this may include:

1. Name
2. Billing and shipping address
3. Phone number
4. Email address
5. Order details, including the artworks purchased and transaction-related information
6. Courier and shipment information, including courier partner and tracking details
7. IP address and certain technical information associated with your use of our website

We use this information primarily to process and fulfil orders, arrange delivery, provide post-order support, communicate with you regarding your purchase, maintain our services, and detect or prevent fraudulent, unauthorized, or abusive activity.

If you choose to subscribe to our newsletter or promotional communications, we may occasionally send you information about artworks, collections, offers, events, services, and other CraftTatva updates. You may unsubscribe from promotional communications at any time.

CraftTatva does not intentionally store or retain your complete credit/debit card details, CVV, banking passwords, net-banking credentials, or similar sensitive payment authentication information on our own servers.

Payments are processed through third-party payment processors and gateways. These providers may collect and process payment information in accordance with their own privacy policies, security practices, and applicable laws.

Payment-related information transmitted through these providers is protected using security measures implemented by the respective payment processor.

We do not sell or commercially rent your personal information.

However, certain information may need to be shared with trusted third-party service providers where reasonably necessary to provide our services. These may include:

• Payment gateways and payment service providers
• Courier, logistics, and delivery partners
• Website hosting, cloud infrastructure, and technology providers
• Customer support and communication service providers
• Analytics, security, fraud-prevention, and website-performance providers
• Professional advisers or authorities where required by applicable law

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

When you visit CraftTatva.com, we may automatically collect certain technical information, including your IP address, browser type, device information, operating system, referring URL, Internet Service Provider (ISP), and information regarding how you interact with our website.

We may use this information to:

• Maintain and improve website performance
• Diagnose technical problems
• Monitor website traffic and usage patterns
• Improve website design, functionality, and user experience
• Detect suspicious or fraudulent activity
• Prevent unauthorized access and misuse of our services
• Conduct analytics and understand general visitor behaviour

We may use third-party analytics, security, and technology tools for these purposes.

Like most e-commerce websites, CraftTatva.com uses cookies and similar technologies.

Cookies are small data files stored by your web browser on your device. They help us provide essential website functionality and a more convenient user experience.

For example, cookies may allow us to:

• Keep products in your shopping cart
• Maintain your session while browsing
• Remember certain preferences
• Understand website usage and traffic
• Improve website functionality and performance
• Support security and fraud prevention
• Provide a more personalized experience

Some cookies may be placed by third-party service providers that support our website, analytics, advertising, payment, or other services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website. For example, some website features, including shopping cart, checkout, account login, or other essential services, may not function properly if certain cookies are disabled.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Information transmitted through our website may be protected using encryption technologies such as SSL/TLS, where appropriate.

We also follow generally accepted security practices designed to protect information while it is being transmitted and after it is received.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

We are not responsible for security breaches or unauthorized disclosures resulting solely from circumstances beyond our reasonable control, including failures or unauthorized acts of third parties.

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, preventing fraud, resolving disputes, complying with legal or regulatory obligations, and enforcing our agreements.

When information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

CraftTatva.com and its services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will take reasonable steps to delete such information from our records, subject to applicable legal requirements.

If any of your personal information is inaccurate, incomplete, or requires updating, you may request correction or deletion by contacting us at:

[email protected]

Where available, you may also update certain information through your customer account or self-service customer portal.

We may need to verify your identity before processing certain requests relating to your personal information.

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any revised Privacy Policy will be published on this page along with an updated "Last Updated" date.

Your continued use of CraftTatva.com after the revised Privacy Policy is published constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

CraftTatva.com is an online marketplace that enables artists and other sellers to showcase and offer artworks to buyers.

Artwork images, artwork descriptions, artist profiles, biographies, photographs, and other artwork-related content may be provided by artists, sellers, or other authorized parties.

Artists and other respective rights holders retain ownership of their intellectual property rights unless otherwise agreed in writing.

As part of our onboarding and listing process, we may obtain declarations, representations, warranties, or other confirmations from artists or sellers regarding their rights and authority to list and sell the artworks made available through our platform.

CraftTatva acts as an intermediary and marketplace platform connecting buyers and sellers. To the extent permitted under applicable law, CraftTatva does not claim ownership of intellectual property belonging to artists or other rights holders merely because such content is displayed on our platform.

If you believe that an artwork, image, description, or other content displayed on CraftTatva.com infringes your copyright or other intellectual property rights, please contact us at:

[email protected]

Your communication should include sufficient information to help us identify the relevant content and understand the basis of your claim. Upon receiving a legitimate infringement complaint, we may review the matter and take appropriate action, which may include restricting, disabling, or removing the relevant content or listing, subject to applicable law and our internal review process.

Nothing in this section limits any rights or remedies available to a copyright owner or other rights holder under applicable law.